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    • About Us
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      • FAQ
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    • Contact Us
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      • Upper Mentality Podcast
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  • Home
  • About Us
    • Introduction
    • Meet the Team
    • FAQ
  • Services
    • 1-on-1 Athlete Packages
    • Book a Workshop
  • Book Discovery Call
  • Testimonials
  • Contact Us
  • Resources
    • Upper Mentality Podcast
    • Blog
    • Subscribe
  • Refund Requests

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Upper Mentality

Mental Performance coaching

Mental Performance coachingMental Performance coaching

Privacy Policy

Privacy Policy for uppermentality.ca

Effective Date: December 11, 2024

Upper Mentality Inc. ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website ("Site"). By accessing or using our Site, you agree to this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

  • Personal Data: Names, phone numbers, email addresses, and other information provided through forms or communications.
  • Payment Information: Payments are processed through third-party platforms like Stripe and Wave Accounting (we do not store credit card details directly on our Site).
  • Session Notes and Records: For clients engaging with our services, these may be collected for progress tracking and record-keeping.
  • Cookies and Usage Data: Information about your device, browsing actions, and patterns, collected via cookies.

2. How We Collect Information

We collect information through:

  • Forms on our Site (e.g., contact forms, booking forms).
  • Direct communications with you (e.g., email, phone calls).
  • Cookies and analytics tools integrated with our Site.


3. Use of Information

We use your information for:

  • Providing services and scheduling sessions.
  • Processing payments and maintaining accounting records.
  • Personalizing services and improving your experience.
  • Communicating updates, offers, or other relevant information.


4. Sharing Your Information

We may share your information with trusted third-party service providers, including but not limited to:

  • Jotform: For forms and data collection.
  • YouCanBookMe: For scheduling services.
  • Stripe and Wave Accounting: For payment processing and bookkeeping.
  • GoDaddy: Our website hosting provider.

These third parties adhere to strict confidentiality and data protection standards.


5. Cookies

We use cookies to analyze website traffic and optimize your experience. By accepting our use of cookies, your data will be aggregated with all other user data. You can control cookie settings through your browser.


6. Data Security

We employ the following measures to protect your data:

  • Encryption and secure servers.
  • Password-protected systems and platforms.
  • Limited access to sensitive information.


7. Retention of Data

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.


8. Your Rights

You have the right to:

  • Access your personal information.
  • Request corrections or updates to your data.
  • Withdraw consent for data use (subject to legal and contractual obligations).

9. Exceptional Disclosures

We may disclose your data in exceptional circumstances, such as:

  • Compliance with legal obligations (e.g., subpoenas).
  • Protection of minors, dependent adults, or others at risk.
  • Prevention of harm to you or others.


10. Anonymized Data

We may anonymize your data for case studies or peer consultations. Identifying information will be removed.


11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.


12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: uppermentality@gmail.com


By using our Site, you acknowledge that you have read and understood this Privacy Policy.


Copyright © 2025 Upper Mentality Inc. - All Rights Reserved.

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